Frequently Asked Questions (FAQs)
Beautelle London
Find answers to the most common questions about orders, delivery, returns, and our products. If you still need help, feel free to contact our support team.
🛍️ Orders
Q: How do I place an order?
Simply browse our website, add your desired products to the cart, and proceed to checkout. Follow the steps to complete your purchase securely.
Q: Can I change or cancel my order?
Yes, but only before your order has been dispatched. Please contact us as soon as possible for any changes.
Q: Will I receive an order confirmation?
Yes, once your order is placed, you will receive a confirmation email with your order details.
🚚 Delivery & Shipping
Q: How long does delivery take?
Delivery times may vary depending on your location. Orders are usually processed within 1–3 working days.
Q: How can I track my order?
Once your order is dispatched, you will receive a tracking number via email.
Q: Do you offer international shipping?
Yes, we ship to selected countries. Shipping costs and delivery times will be calculated at checkout.
🔄 Returns & Refunds
Q: What is your return policy?
We accept returns within 14 days of delivery, provided items are unused and in original packaging.
Q: Are returns free?
Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.
Q: How long does a refund take?
Refunds are processed within 5–10 working days after we receive and inspect the returned item.
💄 Products
Q: Are your products authentic?
Yes, all products sold by Beautelle London are 100% authentic and sourced from trusted suppliers.
Q: What if a product is out of stock?
Out-of-stock items will be restocked as soon as possible. You can contact us for updates.
Q: I received a damaged or wrong item—what should I do?
Please contact us within 48 hours of delivery with photos, and we will resolve the issue promptly.
👤 Account & Support
Q: Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows faster checkout and order tracking.
Q: How can I contact customer support?
You can email us at:
beautellelondon@gmail.com
⏰ Support Hours
We are available 24/7 to assist you.
You can contact us anytime, and our team will respond as soon as possible.
📩 Still Need Help?
If you didn’t find your answer here, feel free to reach out to us. Our team is always happy to help 💖
👉 Visit our Contact Us page or email us directly.